What Starbucks Was Like In Hangzhou & Shanghai (China)

Several months ago, Starbucks CEO Kevin Johnson announced that the coffee giant will close down about 150 stores in the US by 2019.

I can't help but ask whether this decision will affect its global satellite branches as well?

Though I'm in no position to speculate about such financial matters, I guess I have a thing or two to say about customer service in Starbucks' international stores like in China. What I'm pretty sure is that Starbucks in Mainland China handles clients differently from my home country, the Philippines. 🤓

Starbucks in Hangzhou Songcheng Park

If you're flying to China this holiday season, chances are, you're more than likely to get your cup of java and frappe fix from good ole Starbucks. Some people maybe biased against this juggernaut for a number of reasons with the La Boulange Mess at the helm of its most controversial business decisions. 😠

Despite this ill-fated, heart wrenching yet premeditated tactical maneuver, as some sectors believe, we can't deny the incredible pull we feel whenever we're confronted by Starbucks' delectable array of Hot Drinks, Frappes, Cakes and Pastas.

That was why when we had visited the Mainland, we took it upon ourselves to check the coffee landscape of Starbucks' satellite branches in Hangzhou and Shanghai.

The queue was long and I thought perhaps it was because of the language barrier. Little did I know that most tourists were in fact relatively good in Mandarin. What caused the delay was a spatter of follow-up questions about their orders simply because they weren't familiar with Starbucks' usual offerings in China.

I believe the less adept Mandarin speakers resorted to English at some point because the lovely girl at the counter was indeed proficient.

Earlier, I asked one of the staff whether the store's accepting Mastercard; and, to my disappointment, she said NO. Thank goodness I had the common sense of checking with the cashier whether this claim was true or not. Imagine my jubilation when she said that they do process Mastercard, but for some branches, VISA is the only credit card recognized.

Starbucks in Hangzhou, China 

After placing an order for a frappe, my mugs of choice were wrapped in paper and properly stowed.

To while away the time, I perused some of the store's offerings which included an alluring plethora of moon cakes, sandwiches, cakes, and  signature mugs.

Starbucks Cakes in Hangzhou, China

Starbucks Sandwiches in Hangzhou, China

Starbucks Mugs in Hangzhou, China

The downside: It turned out that there was only ONE staff member in charge of concocting drinks which explained the terrible delay in my order. 

Starbucks in Hangzhou Songcheng Park

Despite the 20 minute wait time, I was able to get my frappe... 

                                     Frappe at Starbucks inside Hangzhou Songcheng Park

...and proceeded to have lunch at this resto right in front of Starbucks. 

Chinese Resto inside Hangzhou Songcheng 

Starbucks in West Lake, Hangzhou

This particular Starbucks branch is truly exquisite because it overlooks the infamous West Lake

It was just unfortunate that we weren't able to enjoy the view from the store because we had to comply with the tour itinerary, much to our disappointment.😢

Starbucks in Hangzhou, China

Although I wanted to come inside this branch and buy more mugs, I wasn't able to follow through with my plan because of the time restrictions involved in being part of a tour. #TourDownside

Starbucks in Hangzhou, China

Starbucks Shanghai Plaza

On our last day in Shanghai, I managed to veer away from the tour itinerary while the others were having lunch at a nearby building.

The only Starbucks in sight was the one at Shanghai Plaza, a shopping mall in the Huangpu district.  

Starbucks in Shanghai, China

Starbucks Banner in Shanghai, China

Although it wouldn't hurt for the staff to project a more friendly and warm demeanor...

...I still got my frappe through CASH transaction since almost all Starbucks branches in China don't accept MASTERCARD, just VISA#KudosTitoUnaki 

Starbucks Tropical Colada Frappe in Shanghai, China

It's always beyond interesting for me to window shop on comfort food because somehow my leptin, hormone that decreases appetite, is enforced, making me full minus the calories. 

Starbucks Sandwiches in Shanghai, China

Starbucks Sandwiches in Shanghai, China

Starbucks Sandwiches in Shanghai, China

Starbucks Pastries in Shanghai, China

Starbucks Cookies in Shanghai, China

Starbucks in Shanghai, China

Starbucks Signature Mugs in Shanghai, China

My Starbucks Collection so far...

Starbucks China Collection


I used Fujifilm X-A2 for this particular blog post.

Photo of Fujifilm X-A2

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